Return Policy
Bbuys (we/us) aim to provide quality products and a quality service. If any of your products are damaged, faulty, not as described or have any problem that affects its durability, please e-mail us at customer.relations@bbuys.co.uk within 14 days for a replacement or full refund. When your product(s) arrive please check that your order is correct, without opening the inner plastic packaging or cellophane, if you have received any incorrect items please follow the returns procedure in the To return an item section below.
We recognise that occasionally you may wish to return or exchange a particular product due to a change of mind or because you are in some way unhappy with your purchase. If so please return the unused items to us within 14 days of delivery, in fully re-saleable condition (that is, in their original unopened, undamaged packaging (for fragrances this includes the unopened outer cellophane wrapper)) with a brief note explaining your reason for the return, your order number and at our discretion we will offer you an exchange, credit note. Certain products, where hygiene or safety is an issue e.g. dental products, foot spas, personal grooming products, cosmetics, children’s car seat (which like helmets should not be used again if involved in an accident), etc. and other such products as mentioned in the general terms and conditions, will not be exchanged or refunded unless they are faulty. In addition, due to data protection issues and copyright issues we will not exchange or refund imaging or recording products/media such as digital cameras, MP3 players, CDs, DVDs, Software, Videos, etc. Please note that where there is no fault or problem as outlined in the previous paragraph you will be responsible for the return delivery costs, you must also ensure that the products are re-packaged in such a manner that they are returned to us undamaged.If you wish to cancel your order for products purchased from Bbuys website you may do so within seven working days, not including weekends or bank holidays, from the day after the delivery date. You must however take reasonable care of the products purchased (examined only in a manner which you would do so in a regular shop). We will process your refund as soon as possible with the aim of doing so within 30 days. The above paragraph does not apply to personalised products or products made to your specification, audio/video recordings or software where the security tags or packaging has been tampered with or opened, items that due to their nature cannot be returned, perishable goods (e.g. food and flowers) and periodicals/magazines. In addition you may not cancel orders of downloadable electronic books or downloadable music purchases.
To cancel your order, please email us at customer.relations@bbuys.co.uk with the subject heading ‘To be cancelled’, including your order number, full name and address. If you do not receive a cancellation e-mail confirmation within 48hrs you may call us on the contact number provided to check that we have received your cancellation order however the cancellation order must be made via e-mail. Please return the products ordered to us within fourteen working days of your delivery date. If you cancel before receiving your order please refuse to accept the delivery when it arrives and the order will be returned to us.Your statutory rights are not affected.
Waste Electrical and Electronic Equipment (WEEE) Directive Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The UK public dispose of over 1.2 million tonnes of electrical and electronic waste every year; this is the equivalent of 150,000 double decker buses and would be enough to fill the new Wembley Stadium 6 times over. Presently, 2008, the UK’s landfill sites are reaching full capacity.In July 2007, the Waste Electrical and Electronic Equipment (WEEE) Directive became part of UK law. The aim of the Directive is to minimise the impact of electrical and electronic equipment (EEE) on the environment when such EEE becomes waste. All electrical and electronic retailers are now obligated to make appropriate provisions enabling customers buying new small appliances, such as kettles and hairdriers, to return their old waste appliance, on a like-for-like basis to the retailer from where they are purchasing the new appliance. This method of return must provide the consumer with a free, legitimate method disposing of WEEE in a environmentally friendly manner.
Failure to segregate the different types of recyclable material in the home usually results in items being disposed of in landfill sites or being incinerated. EEE often contain hazardous substances and toxins which, when disposed of incorrectly can leak into the ground. This can contribute to soil and water pollution which is hazardous to human health, can endanger wildlife and is harmful to the environment. WEEE can be recycled and the resources recovered can be used to make new consumer goods.
The crossed out wheelie bin with the thick bar underneath (left)is used to denote that the (WEEE) product was placed on the EU market after 13 August 2005 these products should not be disposed of with general household waste.
This symbol (left) is generally used to denote that batteries should not be disposed of with general household waste. Please dispose of batteries at your local council’s recycling centre (see links below).
For alternative, local methods of disposal of waste electrical and electronic equipment please click the links below,
If you have made a purchase(s) from us and would like for us to dispose of your old appliance(s), (WEEE) you must send it/them to us within 28 days of your purchase(s) being made. Please note that the nature and quantity of the old appliance(s), (WEEE) being returned must be the same as that being purchased, (similar type and same function) e.g. one small hairdrier for one small hairdrier. The appliance being returned must not contravene any Health and Safety requirements. Postage costs will be refunded.
For more information, please contact customer.relations@bbuys.co.uk.
To return an item
Re-package your product in the original outer/inner packaging in which your order came, include a brief note outlining your reason for the return including your order number, full name, address and tape the package securely. Alternatively a similar suitable packaging may be used if the original outer packaging used for transporting goods is no longer available. However please make sure that any breakable products are not in direct contact with the outer edge of the transporting package, e.g. by using bubble wrap.
Bbuys Limited (Returns),
110 Marshall Street,
Smethwick,
West Midlands, B67 7NB.
We recommend that you use a delivery service that requires an acceptance signature such as Royal Mail’s ‘recorded signed for’ service or special delivery.